MileUp™ Mobile Application
Important Notice Concerning Your Privacy Rights
Last Updated: January 13, 2017
This notice explains the types of personal information we collect through this Application, how we use it, and the circumstances under which we may share it. This notice is provided on behalf of Agero Customer Services, Inc. (“Agero”) and applies to the use of the MileUp mobile phone application (the “Application”). This notice takes precedence over any previous privacy notices that Agero has issued related to this Application.
Information You Provide to Us
Personal information is captured when downloading and using this Application. When you use this Application, as described below, you may voluntarily provide us with personal information, which may include the following (“Personal Information”):
Join MileUp: When you join MileUp, you provide us with your mobile telephone number.
Redeem Points for Gift Card Rewards: When you redeem the Points you have earned for gift card(s) offered by participating Merchants, you provide us with your name and email address.
Report an Accident: When you report an accident through the Application, you provide us with your name, email address, motor vehicle registration State and license plate number, the location of the accident, either a photo of an official police report or insurance claim filed in connection with the accident, and other details concerning the accident, which may be required by Agero, in its sole discretion, for verification of truth and accuracy of your accident. Points are earned only if all required information is reported as noted in the Application, and Agero has verified the truth and accuracy of the information reported, which may include through verification of insurance claim or police report or other means.
C.L.U.E. (Comprehensive Loss Underwriting Exchange) Report (“CLUE Report”): When you report an accident through the Application we may request that you provide us with a copy of a CLUE Report. A Clue Report is a claims information report, which includes up to seven years of personal auto and personal property claims history, as well as the following Personal Information, your name, your date of birth, your insurance policy number, date(s) of loss, type(s) of loss, amount the insurance company paid in connection with such loss(es), description of the covered property, property address for homeowner claims, or specific vehicle information for auto claims. The information included in a CLUE Report is information that the insurance company reports as relates to a claim for which the insurance company paid money out, set up a file for as a possible claim, or formally denied the claim. The data that Agero collects from a CLUE Report submitted will be anonymized, used strictly for internal research purposes and will not be shared with any third party in a way that identifies you. Your decision to provide Agero with a copy of a CLUE Report is strictly voluntary.
Get Help: Personal Information may be captured when you communicate with us through the “Get Help” link located in the Settings page of the Application. You are advised to limit the information you provide to us through such messaging communications to only that which is necessary to assist you with the Application, or to respond to our request, and in any event, you should never include any sensitive data, such as credit card numbers, passwords, or other personal and/or sensitive information.
If your mobile phone number changes, you are responsible to update your mobile phone number listed in the Application by logging into the Application and visiting the “Get Help” link located in the Settings page of the Application.
The Personal Information collected by your use of the Application will be anonymized and aggregated by Agero and will not be shared with a third party in a way that personally identifies you.
Automatically Collected Information
This Application operates in the background and automatically collects certain information about you. This information may include, but is not limited to, some or all of the following items: (a)) the real-time geographic location of your Device and motion activity, (b) the type and version of software and operating system you use; (c) date, time, and duration of your Device use; (d) your IP address; (e) Device specific activity, such as battery level, Bluetooth connectivity, and Wi-Fi connectivity; (f) type of Device and your Device’s unique device identifier; and (h) mobile network provider, and/or Internet service provider. Additionally, every time you view or use the Application, certain information is automatically collected in an aggregated manner about your use of the Application. This information may include, but is not limited to, the specific pages, buttons, images, videos, links, or forms that you access on the Application. Automatically collected information is collected in an aggregated manner in which you are not personally identified. If you do not want us to collect this information, do not download the Application or delete or uninstall the Application from your Device.
This Application does not respond to web browser “Do Not Track” signals or other similar mechanisms regarding the collection of personal information.
How We Use and Share Your Information
We limit the information we collect from you while using the Application to what is necessary to administer our business, design and offer products and services that will be of benefit to you and our other mobile programs, and ensure technological compatibility with your Device. From time to time, we may use, share and transfer information that personally identifies you that we collect or you provide:
- To our affiliates;
- To contractors, service providers, Merchants, and other non-affiliated third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them;
- In response to judicial proceeding, subpoena, court order or other legal process;
- To comply with legal, regulatory or administrative requirements of governmental authorities;
- In connection with a corporate merger, consolidation, restructuring, the sale of some or all of our equity and/or assets, or other corporate change of control, including, during the course of any due diligence process related to such corporate change;
- To protect the rights or property of Agero, its clients, suppliers or customers, and to enforce the provisions of our terms or policies, in cases of customer fraud or disputes, and/or to prevent harm to you or others;
- In connection with a sweepstakes, survey, contest or other promotion that is co-sponsored by us and a third party, we may share information with the co-sponsor. Any subsequent use of such information by the third party co-sponsor shall be subject to such third party’s privacy policies and practices. Surveys, sweepstakes and other promotions conducted on behalf of us and a third party co-sponsor will include branding from or otherwise identify such third party co-sponsor.
- As permitted or required by law; or
- As authorized by you, this includes, without limitation, sharing information with other services (like Facebook or Twitter) by choosing to link your MileUp account to those services, inviting friends to join MileUp through those services or publishing your activities or rewards earned through the Application on these services.
(a) You agree that Agero and its affiliates may collect and use technical and related information, including but not limited to information about your Device, system and application software, peripherals or other similar information, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to this Application, and to verify compliance with these Terms. Agero may also use this information to improve its products or to provide better services or technologies to you moving forward.
(b) The services provided through this Application may rely upon location information. To provide these services, Agero, and its affiliates and partners may transmit, collect, maintain, process and use your location data, including the real-time geographic location of your Device. By using this Application, you agree and consent to Agero, and its affiliates and partners’ transmission, collection, maintenance, processing and use of your location data to provide you with services. The location data is collected in a form that personally identifies you and/or your Device. You may at any time opt-out from allowing the Application to use your location information by turning off this feature at the Device level, by going into Settings and switching off “Location Services” for the Application. Note, however, that opting out of the Application’s collection of location information will cause its location-based features to be disabled and some parts of the Application may then be inaccessible or not function properly, including, without limitation, the Application’s ability to track and collect Points in your MileUp account.
(c) Email communications, push notifications, and text messages sent from us or through us are designed to make your experience using the Application more efficient. You acknowledge and agree that we may communicate with you by email, telephone, or text message, or via push notification (i) in response to your inquiries and feedback provided through your use of the Application, (ii) to inform you of your Points earned and how to redeem your Points for rewards, (iii) to inform you of promotions, updated features and services, (iv) to solicit accident information and verification; and (v) to manage your account. You may cancel (opt-out) of the SMS text messaging notification service by replying to a MileUp text message with a text message containing the word STOP.
If you change your mobile phone service provider, the notification service may be deactivated for your phone number and you may need to re-enroll in the notification service. We reserve the right to cancel the notification service at any time. You may at any time no longer allow the Application to send you push notifications by going to Settings and turning off this feature at the Device level. Turning off these features may cause the Application to not function properly, including, without limitation, the Application’s ability to track and collect Points in your MileUp account.
(d) You may communicate with Agero by sending messages through the Application’s “Get Help” link located in the Application’s Settings page. The information you provide us through this messaging service may be shared with our affiliates and third party service partners in connection with the support of the Application and our business. You acknowledge and agree that Agero may communicate with you through this messaging feature to respond to your inquiries, feedback and requests, or to inform you of promotions, updated features and services or to manage your account. By using this Application, you agree and consent to Agero, and its affiliates and partners’ transmission, collection, maintenance, processing and use of the information you provide to us through this messaging service to provide you with services. You should limit the information you provide to us through this messaging service to only that which is necessary to assist you with the Application, or to respond to our request, and in any event, you should never include any sensitive data, such as credit card numbers, passwords, or other personal and/or sensitive information.
(e) You acknowledge and agree that communications, including “chat” services with Agero or its third party agents may be monitored and recorded and retained by Agero.
Our definition of Personal Information does not include “aggregate” information. Aggregate information is data we collect about a group or category of products, services or customers, from which individual customer identities have been removed, and which may be disclosed by Agero. In other words, information about how you use a service may be collected and combined with information about how others use the same service, but no personally identifiable information will be included in the resulting data. Likewise, information about the services you provide or receive may be collected and combined with information about the services provided or received by others. Aggregate data helps us understand trends and customer needs so that we can better consider new products and services, and tailor existing products and services to customer desires. We may disclose aggregated information about our users and information that does not identify any individual or Device without restriction.
Sweepstakes, Contests, Promotions and Surveys
From time to time, we may offer you the opportunity to participate in sweepstakes, contests, surveys and other promotions. Any personal information submitted in connection with such activities will be treated in accordance with this policy, except as specifically set forth in the rules, terms or conditions for those sweepstakes, contests, surveys or promotions.
The Personal Information we collect is stored within our databases on cloud-based servers hosted by Amazon Web Services, with the use of standard, industry-wide, commercially-reasonable security practices designed to help us protect your information. You can learn more about Amazon Web Services’ data security policies here: https://aws.amazon.com/security/.While such security standards are used, we cannot guarantee the security of our databases, nor can we guarantee that personally identifiable information you supply won’t be intercepted while being transmitted to us over wireless communication, and any information you transmit to Agero you do at your own risk.
Notice to Persons Accessing this Application Outside of the United States
If you travel or reside outside the U.S., any information you provide to us on this Application will be transferred out of your country and into the U.S. or any other country in which Agero or its affiliates, subsidiaries or service providers maintain facilities. If you do not want your personally identifiable information to leave your country, do not provide the information to us. By providing personally identifiable information to us, you explicitly consent to the transfer of your information to the U.S. or any other country in which Agero or its affiliates, subsidiaries or service providers maintain facilities. Personally identifiable information collected on this Application or during the provision of Services may be stored and processed in the U.S. or any other country in which Agero or its affiliates, subsidiaries or service providers maintain facilities.
No Use of this Application by Children
The application is not intended for users under age 18. We do not intend to collect information from children who are under 18 years of age. If you are under 18, you should not use this Application.
Questions or Comments
Should you have any questions, comments, complaints or claims relating to the Application or the Terms, please contact us at MileUp, One Cabot Road, Medford, MA 02155, Attention: General Counsel; or by email: email@example.com.
MileUp and the MileUp logo are trademarks of Agero, Inc.
Agero Customer Services, Inc., is a subsidiary of Agero, Inc.
©2017 Agero, Inc. All rights reserved.